4.1 Stars (70 Revs)1000 Cobb Pl Blvd NW #410, Kennesaw, GA 30144
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
2 Stars - This company gouges you in every way. You pay annual maintenance for what? Any issues in year are on top of the annual charge. What is a trip charge? $346 - even if NO issues are found. I had a home inspector falsely report that the elevator had a hydraulic leak. The guy showed up 4 hours late to our scheduled appointment and was in my house 10 mins. I was charged $346! I disputed it and they gave me zero concessions. I told the new owners to choose any other company. Ridiculous. (Lisa Shipley - 4 weeks ago)
5 Stars - I have a residential elevator which was not working. I had another company try unsuccessfully several times to repair it and was ultimately told that it would require a significant modification or overhaul which was going to be very expensive. I contacted Stu at Genesis who sent Husani out to look at the elevator and see what they could do. Husani had the elevator fixed and running like new within a couple of hours of his arrival. And the repair was done at a price not even comparable to the amount the modification was going to cost. I am very grateful for their expertise and their professionalism. I highly recommend their company to anyone who might be in need of their services. Thank you Stu and Husani. (Jarrett Moss - a month ago)
3 Stars - We have been clients of the company for well over ten years. Business alts change sometimes for the better and sometimes not.When we started we did an ever six months maintenance agreement. As it turned out we had to pay a trip charge for any break down of the elevator of $200. Maintenance person live about 15 minutes from service. We got a new contract that we paid total amount for a year. Sometimes no service was needed or given which was ok elevator working fine. We had yearly checkup about three weeks ago. Elevator again was working fine, now it is not. Called this morning 11/26 because elevator not working and was told it would cost $400.to check. That’s maintenance robbery. It is a third of what the yearly contract is.Businesses are in the business to make profit s and that is understandable. But are elevators only supposed to work m-f. If we need to pay like that then based on how well the elevator usually works I think we need a refund and just pay when we need service. Not pleased at all. Disabled person can’t access other floors.Again I think the milk in this situation is Very Sour. (Shiler Mullen - 5 months ago)
1 Stars - They dont know what they are doing. Repeat same issues and elevator keep breaking down. They are very prompt on billing but not able to explain why repeat issues and elevator keep breaking. Techs are arrogant and dont stop by before leaving if they fixed issue or coming back, will just pack up & leave. (Paul Bodeka - 3 months ago)
2 Stars - Installed our second Genesis Elevator a year ago. We have had to call to repair breakdowns 4 times in a year. No one ever answers the phone, always an answering service and we are charged everytime.
I highly recommend using another provider. (Kevin Kester - 9 months ago)
3 Stars (1 Revs)490 Ramsdale Dr, Roswell, GA 30075
3 Stars - Eh (Amanda Wannamaker - 7 years ago)
3.7 Stars (9 Revs) 745 Atlanta Rd STE 102, Cumming, GA 30040
Monday: 8:00AM - 6:00PM
Tuesday: 8:00AM - 6:00PM
Wednesday: 8:00AM - 6:00PM
Thursday: 8:00AM - 6:00PM
Friday: 8:00AM - 6:00PM
Saturday: Closed
Sunday: Closed
2 Stars - We contracted Custom Elevator of Georgia for a commercial project of ours. The response rate while receiving pricing from Copeland was quick, along with the signing of the contract for his work.
Once installation approached, it became difficult to get in contact with him. Further, once the elevator was partially installed, it took months (not days or weeks, MONTHS) for our final install and inspection. It delayed the finish of our project by 3 months and became nearly impossible to reach Copeland. We would schedule a time with him, wait on the job site, and no one would show up. We would call over and over and have no returned calls, nor did he contact us to let us know he wasn`t making an appointment.
The reason I am giving 2 stars instead of 1 is due to the use of a used elevator unit that saved our owners money and, from Copeland`s explanation after several voicemails, may have caused some delay in plans review. This does not excuse the complete lack of communication from this company and that is where the bulk our frustration rested. (Catherine N - 6 years ago)
5 Stars - We had a Good Experience with Custom Elevators of Ga. Copeland was very nice and did a great job on my mothers chair lift. I feel so much better not that she can get upstairs and downstairs without falling. It was worth the money. I sleep so much better knowing that she is safe. (Cecil Emory - 6 years ago)
1 Stars - Worst elevator company around. They were sheduled to come out on Tuesday, November 21, at 10:00 am. It is now 9 days later and they still haven`t shown up. Called them Tuesday numerous times and finally talked to Copeland after 12:30, I have you on the schedule, let me call my guys and I will call you back. 9 days later, still hasn`t returned my call. I guess you get what you pay for. Not sure how they get good reviews, they must post their own reviews to make them look good. Will never, never, never use or recommend them. They are absolutely horrible. (Nick C. - 6 years ago)
5 Stars - We live in Macon Georgia. We had an elevator installed by some one else. It never worked correctly and multiple people got stuck. Custom elevator drove to Macon fixed all the doors. Repaired miss set stops on 4 floors. The price was reasonable and he was more responsive than the person that installed it. He went above and beyond. If anyone wants to talk with me about our experience get in touch with them and I’ll tell you my self. (Michael Wright - 5 years ago)
4 Stars - I`m a 64 year old quadriplegic man confined to a wheelchair. We bought our house the early part of June last year (2017). Mid June we contracted Copeland Johnson/Custom Elevator to install an elevator so I could have access to our lower level and the backyard and allow me to let our dogs in and out to the yard.
Between mid June and September 1st we paid Copeland and at his direction, a designated sub-contractor of his, $27,700.00 to install the lift for our move-in the second week of September. As of today, Feb. 27th 2018, 8 1/2 mos. after we started the elevator IS NOT FINISHED.
I am able to use it to move back and forth between floors but that`s it. The unit is raw unfinished plywood with overly large and irregularly shaped gaps between the house floor edge and the front edge of the elevator floor when the door is open. There is no rub-rail, handrail or trim on the inside. None of the nail holes in the cabin have been filled and seams and joints in the cabin have not been filled or trimmed out. It has also not been stained or painted, stain was and still is our choose of finish.
NOr has the unit been inspected.
After weekly and in some weeks daily calls to Copeland, two workers showed up in mid January and worked for approx 20 minutes. One put flooring down (approx. 12 sq ft ) which we provided and the other installed 3 pieces of threshold trim (1 at elev floor edge 1 on the house floor edge at the door opening on both floors) to address the overly large and irregular gaps mentioned above.
One of these men said he`d be back in two weeks to finish installing rub-rails, trim, fill holes and begin staining the interior. Six weeks later we`ve yet to see him.
Frankly I`m scared of what would happen in an emergency like being stuck between floors for some reason. I`ve quit calling Copeland because he doesn`t reply in a timely manner if at all.
Oh, one more item: the unit has never been inspected. It`s time to call, ` Better Call Harry` at CBS 46 Atlanta and see if he`s able to help us get this resolved. I`ll keep you posted. (Rick Lynch - 6 years ago)
5 Stars (5 Revs)1540 Westfork Dr Suite 103, Lithia Springs, GA 30122
Monday: 8:30AM - 5:00PM
Tuesday: 8:30AM - 5:00PM
Wednesday: 8:30AM - 5:00PM
Thursday: 8:30AM - 5:00PM
Friday: 8:30AM - 4:30PM
Saturday: Closed
Sunday: Closed
5 Stars - Great group of folks that run this operation. (Michael Stevenson - 3 years ago)
5 Stars - User friendly staff (HarveyJ Millines - 2 years ago)
5 Stars - Nice and efficient (Jerry Rose - 4 years ago)
5 Stars - (Robert Young - 7 years ago)
5 Stars - (Nick K - 4 months ago)
4.8 Stars (19 Revs)1225 Canton Rd Suite 206, Marietta, GA 30066
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
5 Stars - I am so appreciative and grateful for Vanguard Elevator! More specifically Copeland Johnson. He is very knowledgeable well versed about his craft! He was knew what the problem was just by our explanation over the phone and sure enough when he came out, it was exactly as he`d said. He was able to fix the problem right there on the spot, quickly. He explained in detailed what could have caused the problem. Clearly Vanguard sets a high standard for their technicians and we are thankful for it! I would absolutely be referring this company as a go-to elevator company. 10 stars from me! (Elaine Richardson - in the last week)
5 Stars - By far the best customer service experience we`ve had and that`s saying a lot as we`ve engaged with three other local elevator companies before connecting with Vanguard Elevator. To that end, Copeland Johnson truly saved the day as he quickly diagnosed and fixed our elevator issues. Net/net, if you have an elevator that`s not working right, Vanguard Elevator is your solution, they`re highly experienced, honest and committed to keeping you safe and your elevators running smoothly. (Bruce Gordon - 3 months ago)
5 Stars - We couldn`t be more impressed by our experience with Vanguard Elevators. The technician returned my initial call after normal business hours. He gave us a general quote over the phone and clearly explained their services. On the day of our appointment, he arrived at our home and within minutes diagnosed our problem, fixed the problem and completed a general service check-up. Finally...he stuck to the quoted amount. 😲 There was no gouging with additional fees, no required 2-year services agreement, no trickery of any type. These people have our business for life! (Tracers - 3 weeks ago)
5 Stars - Vanguard Elevator is the absolute best servicing company we’ve had in years. When our elevator manufacturer discontinued servicing our elevators, Copeland came to the rescue. He is truly one of the nicest and most respectful technicians we have. He always comes when we call and always does a thorough job. We truly appreciate you Copeland. Thank you so much for having our backs!! (Perri Cash - 4 months ago)
5 Stars - Love this company. Quality service, great team, and you can`t beat the value. Cost of updates, repairs and maintenance have been much lower compared to other companies. Lower building costs while maintaining compliance is always a good thing. Keep up the good work! (Matt James - 2 months ago)
3.4 Stars (36 Revs)Industrial Pkwy Suite200, 1800 Sandy Plains Rd, Marietta, GA 30066
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - Reviews don’t lie! Save the 2 people that work there, any actual review is the same score. I purchased a building that KONE Elevators & Escalators previously serviced. I called them to come out and quote what a new service plan was. Ben called me and said he would have someone out in the next 48 hours. Then there was no response for over a month. I Wrapped up other projects and then called them again, thinking I missed their call. The service center said my request had been closed - no call, no email. Ben refused to talk to me and the customer service rep had to tell me that they didn’t want to service “that type of elevator anymore.” Ben finally called after saying he’s been extremely busy and just didn’t have time to follow up. Terrible experience. Don’t use them. (Lucas Hathaway - 4 years ago)
5 Stars - I have worked with Jessica Still at KONE and have been very pleased with her fast communication and the service received. I highly recommend her and the company for any elevator/escalator needs! (Erin Whitehurst - a year ago)
5 Stars - KONE sales staff are friendly and responsive. I cannot say enough great things about this company. 10/10 recommend. (Ashley Jones - a year ago)
1 Stars - Horrible service. These guys lock you into a contract for your business and then treat you like trash. You can`t even change companies because they have a gun to your head and say you have to pay the remaining months of service. Many times we called and they don`t show up. Most recently we call them in the morning and they call back at the end of the day and say its going to be extra charge to have someone come out after hours. What kind of BS is this? Never choose Kone for your elevator company. This is supposed to be a reliable and important aspect of our business, we are extremely upset and disappointed. (Romi Patel - 4 years ago)
5 Stars - I have consistently had great customer service at KONE. The staff are very friendly and quick to respond to all concerns! (Chad Landon - a year ago)
(Not Rated)561 Thornton Rd Suite C, Lithia Springs, GA 30122
Monday: 7:00AM - 4:00PM
Tuesday: 7:00AM - 4:00PM
Wednesday: 7:00AM - 4:00PM
Thursday: 7:00AM - 4:00PM
Friday: 7:00AM - 4:00PM
Saturday: Closed
Sunday: Closed
Currently there are no reviews for this business
3 Stars (12 Revs) 840 Franklin Ct Suite 200, Marietta, GA 30067
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - WORST ELEVATOR COMPANY EVER!!! Our elevators have been down for 40 days with no repair in sight. Our residents are walking up 10 flights of stairs multiple times a day for 40 days. They are awful to get in communication with and pass the blame around. No accountability. Do not recommend, go with any other company. (Airis Myking - 2 months ago)
5 Stars - Chris the supervisor was phenomenal. He provided the most outstanding , extraordinary. Customer care ever!! He deserves a 5 -step salary increase immediately!! We thank him so much for his professionalism !!! (Tara Ivey - 3 months ago)
1 Stars - It took two months for them to fix our issue. Three times they were supposed to show up, they did not. This is not the first bad experience we`ve had with them.
Definitely WOULD NOT recommend. (Greg West - 2 months ago)
1 Stars - Unfortunately, the lowest I am able to rate them is 1 star. Their customer service is the absolute worst. You have to constantly follow up on them to get answers regarding billing and service. It took us three months to get our annual elevator test scheduled which caused us to fail our first inspection with the county. I am told by one person that our account is current and we have nothing to worry about, only to be told by someone else months later that we have $19k of back bills. You are constantly passed along to someone else in email threads (if you can even get someone to email you back). It is my understanding that all elevator companies are awful, but I can say my experience with Otis has been the worst. 0/10 would recommend. (Emily Nouzies - 8 months ago)
1 Stars - The absolute worst company I have ever worked with! My building has been without working elevators for months. They don`t reply to emails or calls and we can`t get an answer as to when we will be back in order. It`s a nightmare!! (Emily Little - 11 months ago)
4 Stars (1 Revs)1860 Sandy Plains Rd, Marietta, GA 30066
Monday: 9:00AM - 5:00PM
Tuesday: 9:00AM - 5:00PM
Wednesday: 9:00AM - 5:00PM
Thursday: 9:00AM - 5:00PM
Friday: 9:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
4 Stars - (Gacha •Moon• - 4 years ago)
4.1 Stars (27 Revs) 788 Cir 75 Pkwy SE Suite 500, Atlanta, GA 30339
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
5 Stars - These people are amazing. They have supported my mission of elevating autism for years. Recently they invited me to this test tower. It was truly stunning. The people here are amazing as well. The twin glass elevator is amazing as is the views. (elevaTOURS (dieselducy) - 11 months ago)
3 Stars - Came here for a work function. Don`t like the fact that getting from the parking deck to the main buildings is confusing and difficult. Took us forever to find out how to get out of the parking deck because every exit door was locked, so you find yourself endlessly walking around, and then when you find a door that`s unlocked, it leads you back to where you started. I finally get to one building, then security says our function is at another building, which isn`t connected to the parking deck, so now you`ll get anxiety that you`ll never find your car ever again. 😩🤦🏿Parking prices are expensive af, thank goodness parking was validated.🙏🏿💯 If you`re afraid of heights and get motion sickness easily, don`t take the elevator, because it moves up and down way too fast and the magnificent view at high speeds doesn`t help.😱 You`re definitely prone to make a mess if you`re not prepared.🥴🤢🤮 (Mike M. - 4 months ago)
5 Stars - Building is beautiful, spacious, and innovative. The glass elevator ride to the 27th floor was like flying through the air. Smooth, fast, and the views, perfect!!
Here`s our logo inspired balloon design (Atlanta Balloon Designer - 2 years ago)
1 Stars - More like ThyssenKURUPT!
Honestly, TKE my least favorite company of the pandemic era.
I’ll try to summarize my complaints below. Some are intended to be humorous, but the ones that aren’t written as such are based in fact.
- horrible service
- bad on so many levels
- shares initials with the worst national fraternity in the USA (TKE)
- gaudy, unnecessarily tall HQ building in Smyrna casts a shadow over the Cortland at the Battery resident swimming pools
- shortly after the TKE building was completed, the ThyssenKURUPT elevators in my Cortland residential building went out of service for THREE. CONSECUTIVE. MONTHS. This is a problem if you are a dog owner who lives on a high level floor… all of a sudden, you find yourself hiking seven flights of stairs three times a day. For THREE. CONSECUTIVE. MONTHS… while staring at an elevator HQ building the whole time.
- the only TKE abomination that has bothered me more than the three month interruption of my home life is the SEVEN MONTH (and counting) interruption of my work life. You guessed it, my office has 5 TKE elevators - 4 passenger and 1 cargo. Building management notifies us of an “Elevator Modernization Project” that should only take 2-4 months to complete. This makes no sense as our elevators were working perfectly well before and had been kept looking nearly new by our building maintenance team.
- So, they decided to unnecessarily update our elevators starting with the passenger elevators - two at a time so that there’s still some functionality. Turns out it takes 2-4 months (read: 4 months) to update each set of elevators. After a grueling 8.5 months, the passenger elevators are updated (the ONLY discernible difference being newly installed security cameras paired with an LCD panel — invading privacy if you ask me).
- ThyssenKurupt then decides to update our cargo elevator as well. Each passenger elevator must be fitted with protective padding during this process, so it feels like you’re in an insane asylum’s loony room every time you need to hit the eighth floor.
- The ‘modernized’ elevators are now GLITCHY in ways they never have been before. Most notably, the doors start to close, then reopen, then start to close OVER AND OVER again virtually every time I ride the elevator.
- Despite repeated complaints to building management, there’s been no progress for the past month.
So, in conclusion:
- ThyssenKurupt is an ineffective company.
- They ruined my home life for a quarter of a year through poor service.
- They have been ruining my work life for nearly a year by making old elevators WORSE (Matthew Johnson - a year ago)
5 Stars - Beautiful building right next to the Atlanta Braves stadium. (Ninney Alan Judge - a year ago)
5 Stars (4 Revs) 5835 Peachtree Corners E # D, Norcross, GA 30092
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
5 Stars - World class elevator service provider. Highly recommend (Ryan Gressett - a year ago)
5 Stars - (Robby Wade - 3 years ago)
5 Stars - (Rob Steber - 4 years ago)
5 Stars - (Brett Schrafft - 3 years ago)
(Not Rated) 1151 Hammond Dr Suite 240, Sandy Springs, GA 30328
Monday: 7:30AM - 4:30PM
Tuesday: 7:30AM - 4:30PM
Wednesday: 7:30AM - 4:30PM
Thursday: 7:30AM - 4:30PM
Friday: 7:30AM - 4:30PM
Saturday: Closed
Sunday: Closed
Currently there are no reviews for this business
(Not Rated) 9895 N Pond Cir, Roswell, GA 30076
Currently there are no reviews for this business
If you need additional assistance finding an Elevator Servicing company, Call Us: (718) 552-5010