4.1 Stars (70 Revs)1000 Cobb Pl Blvd NW #410, Kennesaw, GA 30144
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
2 Stars - This company gouges you in every way. You pay annual maintenance for what? Any issues in year are on top of the annual charge. What is a trip charge? $346 - even if NO issues are found. I had a home inspector falsely report that the elevator had a hydraulic leak. The guy showed up 4 hours late to our scheduled appointment and was in my house 10 mins. I was charged $346! I disputed it and they gave me zero concessions. I told the new owners to choose any other company. Ridiculous. (Lisa Shipley - 4 weeks ago)
5 Stars - I have a residential elevator which was not working. I had another company try unsuccessfully several times to repair it and was ultimately told that it would require a significant modification or overhaul which was going to be very expensive. I contacted Stu at Genesis who sent Husani out to look at the elevator and see what they could do. Husani had the elevator fixed and running like new within a couple of hours of his arrival. And the repair was done at a price not even comparable to the amount the modification was going to cost. I am very grateful for their expertise and their professionalism. I highly recommend their company to anyone who might be in need of their services. Thank you Stu and Husani. (Jarrett Moss - a month ago)
3 Stars - We have been clients of the company for well over ten years. Business alts change sometimes for the better and sometimes not.When we started we did an ever six months maintenance agreement. As it turned out we had to pay a trip charge for any break down of the elevator of $200. Maintenance person live about 15 minutes from service. We got a new contract that we paid total amount for a year. Sometimes no service was needed or given which was ok elevator working fine. We had yearly checkup about three weeks ago. Elevator again was working fine, now it is not. Called this morning 11/26 because elevator not working and was told it would cost $400.to check. That’s maintenance robbery. It is a third of what the yearly contract is.Businesses are in the business to make profit s and that is understandable. But are elevators only supposed to work m-f. If we need to pay like that then based on how well the elevator usually works I think we need a refund and just pay when we need service. Not pleased at all. Disabled person can’t access other floors.Again I think the milk in this situation is Very Sour. (Shiler Mullen - 5 months ago)
1 Stars - They dont know what they are doing. Repeat same issues and elevator keep breaking down. They are very prompt on billing but not able to explain why repeat issues and elevator keep breaking. Techs are arrogant and dont stop by before leaving if they fixed issue or coming back, will just pack up & leave. (Paul Bodeka - 3 months ago)
2 Stars - Installed our second Genesis Elevator a year ago. We have had to call to repair breakdowns 4 times in a year. No one ever answers the phone, always an answering service and we are charged everytime.
I highly recommend using another provider. (Kevin Kester - 9 months ago)
5 Stars (5 Revs)1540 Westfork Dr Suite 103, Lithia Springs, GA 30122
Monday: 8:30AM - 5:00PM
Tuesday: 8:30AM - 5:00PM
Wednesday: 8:30AM - 5:00PM
Thursday: 8:30AM - 5:00PM
Friday: 8:30AM - 4:30PM
Saturday: Closed
Sunday: Closed
5 Stars - Great group of folks that run this operation. (Michael Stevenson - 3 years ago)
5 Stars - User friendly staff (HarveyJ Millines - 2 years ago)
5 Stars - Nice and efficient (Jerry Rose - 4 years ago)
5 Stars - (Robert Young - 7 years ago)
5 Stars - (Nick K - 4 months ago)
4.8 Stars (19 Revs)1225 Canton Rd Suite 206, Marietta, GA 30066
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
5 Stars - I am so appreciative and grateful for Vanguard Elevator! More specifically Copeland Johnson. He is very knowledgeable well versed about his craft! He was knew what the problem was just by our explanation over the phone and sure enough when he came out, it was exactly as he`d said. He was able to fix the problem right there on the spot, quickly. He explained in detailed what could have caused the problem. Clearly Vanguard sets a high standard for their technicians and we are thankful for it! I would absolutely be referring this company as a go-to elevator company. 10 stars from me! (Elaine Richardson - in the last week)
5 Stars - By far the best customer service experience we`ve had and that`s saying a lot as we`ve engaged with three other local elevator companies before connecting with Vanguard Elevator. To that end, Copeland Johnson truly saved the day as he quickly diagnosed and fixed our elevator issues. Net/net, if you have an elevator that`s not working right, Vanguard Elevator is your solution, they`re highly experienced, honest and committed to keeping you safe and your elevators running smoothly. (Bruce Gordon - 3 months ago)
5 Stars - We couldn`t be more impressed by our experience with Vanguard Elevators. The technician returned my initial call after normal business hours. He gave us a general quote over the phone and clearly explained their services. On the day of our appointment, he arrived at our home and within minutes diagnosed our problem, fixed the problem and completed a general service check-up. Finally...he stuck to the quoted amount. 😲 There was no gouging with additional fees, no required 2-year services agreement, no trickery of any type. These people have our business for life! (Tracers - 3 weeks ago)
5 Stars - Vanguard Elevator is the absolute best servicing company we’ve had in years. When our elevator manufacturer discontinued servicing our elevators, Copeland came to the rescue. He is truly one of the nicest and most respectful technicians we have. He always comes when we call and always does a thorough job. We truly appreciate you Copeland. Thank you so much for having our backs!! (Perri Cash - 4 months ago)
5 Stars - Love this company. Quality service, great team, and you can`t beat the value. Cost of updates, repairs and maintenance have been much lower compared to other companies. Lower building costs while maintaining compliance is always a good thing. Keep up the good work! (Matt James - 2 months ago)
3.4 Stars (36 Revs)Industrial Pkwy Suite200, 1800 Sandy Plains Rd, Marietta, GA 30066
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - Reviews don’t lie! Save the 2 people that work there, any actual review is the same score. I purchased a building that KONE Elevators & Escalators previously serviced. I called them to come out and quote what a new service plan was. Ben called me and said he would have someone out in the next 48 hours. Then there was no response for over a month. I Wrapped up other projects and then called them again, thinking I missed their call. The service center said my request had been closed - no call, no email. Ben refused to talk to me and the customer service rep had to tell me that they didn’t want to service “that type of elevator anymore.” Ben finally called after saying he’s been extremely busy and just didn’t have time to follow up. Terrible experience. Don’t use them. (Lucas Hathaway - 4 years ago)
5 Stars - I have worked with Jessica Still at KONE and have been very pleased with her fast communication and the service received. I highly recommend her and the company for any elevator/escalator needs! (Erin Whitehurst - a year ago)
5 Stars - KONE sales staff are friendly and responsive. I cannot say enough great things about this company. 10/10 recommend. (Ashley Jones - a year ago)
1 Stars - Horrible service. These guys lock you into a contract for your business and then treat you like trash. You can`t even change companies because they have a gun to your head and say you have to pay the remaining months of service. Many times we called and they don`t show up. Most recently we call them in the morning and they call back at the end of the day and say its going to be extra charge to have someone come out after hours. What kind of BS is this? Never choose Kone for your elevator company. This is supposed to be a reliable and important aspect of our business, we are extremely upset and disappointed. (Romi Patel - 4 years ago)
5 Stars - I have consistently had great customer service at KONE. The staff are very friendly and quick to respond to all concerns! (Chad Landon - a year ago)
(Not Rated)561 Thornton Rd Suite C, Lithia Springs, GA 30122
Monday: 7:00AM - 4:00PM
Tuesday: 7:00AM - 4:00PM
Wednesday: 7:00AM - 4:00PM
Thursday: 7:00AM - 4:00PM
Friday: 7:00AM - 4:00PM
Saturday: Closed
Sunday: Closed
Currently there are no reviews for this business
3 Stars (12 Revs)840 Franklin Ct Suite 200, Marietta, GA 30067
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - WORST ELEVATOR COMPANY EVER!!! Our elevators have been down for 40 days with no repair in sight. Our residents are walking up 10 flights of stairs multiple times a day for 40 days. They are awful to get in communication with and pass the blame around. No accountability. Do not recommend, go with any other company. (Airis Myking - 2 months ago)
5 Stars - Chris the supervisor was phenomenal. He provided the most outstanding , extraordinary. Customer care ever!! He deserves a 5 -step salary increase immediately!! We thank him so much for his professionalism !!! (Tara Ivey - 3 months ago)
1 Stars - It took two months for them to fix our issue. Three times they were supposed to show up, they did not. This is not the first bad experience we`ve had with them.
Definitely WOULD NOT recommend. (Greg West - 2 months ago)
1 Stars - Unfortunately, the lowest I am able to rate them is 1 star. Their customer service is the absolute worst. You have to constantly follow up on them to get answers regarding billing and service. It took us three months to get our annual elevator test scheduled which caused us to fail our first inspection with the county. I am told by one person that our account is current and we have nothing to worry about, only to be told by someone else months later that we have $19k of back bills. You are constantly passed along to someone else in email threads (if you can even get someone to email you back). It is my understanding that all elevator companies are awful, but I can say my experience with Otis has been the worst. 0/10 would recommend. (Emily Nouzies - 8 months ago)
1 Stars - The absolute worst company I have ever worked with! My building has been without working elevators for months. They don`t reply to emails or calls and we can`t get an answer as to when we will be back in order. It`s a nightmare!! (Emily Little - 11 months ago)
4.1 Stars (27 Revs) 788 Cir 75 Pkwy SE Suite 500, Atlanta, GA 30339
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
5 Stars - These people are amazing. They have supported my mission of elevating autism for years. Recently they invited me to this test tower. It was truly stunning. The people here are amazing as well. The twin glass elevator is amazing as is the views. (elevaTOURS (dieselducy) - 11 months ago)
3 Stars - Came here for a work function. Don`t like the fact that getting from the parking deck to the main buildings is confusing and difficult. Took us forever to find out how to get out of the parking deck because every exit door was locked, so you find yourself endlessly walking around, and then when you find a door that`s unlocked, it leads you back to where you started. I finally get to one building, then security says our function is at another building, which isn`t connected to the parking deck, so now you`ll get anxiety that you`ll never find your car ever again. 😩🤦🏿Parking prices are expensive af, thank goodness parking was validated.🙏🏿💯 If you`re afraid of heights and get motion sickness easily, don`t take the elevator, because it moves up and down way too fast and the magnificent view at high speeds doesn`t help.😱 You`re definitely prone to make a mess if you`re not prepared.🥴🤢🤮 (Mike M. - 4 months ago)
5 Stars - Building is beautiful, spacious, and innovative. The glass elevator ride to the 27th floor was like flying through the air. Smooth, fast, and the views, perfect!!
Here`s our logo inspired balloon design (Atlanta Balloon Designer - 2 years ago)
1 Stars - More like ThyssenKURUPT!
Honestly, TKE my least favorite company of the pandemic era.
I’ll try to summarize my complaints below. Some are intended to be humorous, but the ones that aren’t written as such are based in fact.
- horrible service
- bad on so many levels
- shares initials with the worst national fraternity in the USA (TKE)
- gaudy, unnecessarily tall HQ building in Smyrna casts a shadow over the Cortland at the Battery resident swimming pools
- shortly after the TKE building was completed, the ThyssenKURUPT elevators in my Cortland residential building went out of service for THREE. CONSECUTIVE. MONTHS. This is a problem if you are a dog owner who lives on a high level floor… all of a sudden, you find yourself hiking seven flights of stairs three times a day. For THREE. CONSECUTIVE. MONTHS… while staring at an elevator HQ building the whole time.
- the only TKE abomination that has bothered me more than the three month interruption of my home life is the SEVEN MONTH (and counting) interruption of my work life. You guessed it, my office has 5 TKE elevators - 4 passenger and 1 cargo. Building management notifies us of an “Elevator Modernization Project” that should only take 2-4 months to complete. This makes no sense as our elevators were working perfectly well before and had been kept looking nearly new by our building maintenance team.
- So, they decided to unnecessarily update our elevators starting with the passenger elevators - two at a time so that there’s still some functionality. Turns out it takes 2-4 months (read: 4 months) to update each set of elevators. After a grueling 8.5 months, the passenger elevators are updated (the ONLY discernible difference being newly installed security cameras paired with an LCD panel — invading privacy if you ask me).
- ThyssenKurupt then decides to update our cargo elevator as well. Each passenger elevator must be fitted with protective padding during this process, so it feels like you’re in an insane asylum’s loony room every time you need to hit the eighth floor.
- The ‘modernized’ elevators are now GLITCHY in ways they never have been before. Most notably, the doors start to close, then reopen, then start to close OVER AND OVER again virtually every time I ride the elevator.
- Despite repeated complaints to building management, there’s been no progress for the past month.
So, in conclusion:
- ThyssenKurupt is an ineffective company.
- They ruined my home life for a quarter of a year through poor service.
- They have been ruining my work life for nearly a year by making old elevators WORSE (Matthew Johnson - a year ago)
5 Stars - Beautiful building right next to the Atlanta Braves stadium. (Ninney Alan Judge - a year ago)
3.9 Stars (27 Revs) 3100 Interstate N Cir SE, Atlanta, GA 30339
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
5 Stars - The tour of the test tower was fabulous! Very interesting place with an excellent tour guide! The view from the observation level is really wonderful. (Bob R - 2 months ago)
5 Stars - I don’t know about elevator repair at all. What I do know is that on the ground floor of this building is a café called Social Kitchen. This place is tucked up out of the way and is a well-kept secret. If you’re in the area visit Social Kitchen, if it’s your lucky day Chef Andie will make you one of her signature smoothies. 🤞🏻😉 (Hierophant Prime - 10 months ago)
1 Stars - I am so ashamed of this company! The product quality is poor, and the service is even worse! We installed their elevator only four years ago, and we have had to call emergency services more than ten times a year. The elevator frequently malfunctions, and the service charge 600 dollars per hour, with emergency service costing 900 dollars! What is even more ridiculous is that I have called several times and left messages, but no one answers the phone, and there is no service available. (meijing keji - a year ago)
1 Stars - My fiancé dropped his phone down the elevator shaft when we were visiting Hampton, VA for Christmas on 12/23/2022, staying at the Hilton Garden Inn. The front desk called this company, we were quoted $350 an hr, & my fiancé accepted because all of our info for where we were going was in his phone & our 6hr driving trip would`ve been ruined!! We leave & come back but the tech had already came. We were told that he charged us for 45mins, even though the service took him 5mins to perform on-site, & at a rate of $717 an hr. We did not agree to that amount!!! The front desk ppl were even shocked at the price!!! Its the holidays & this company ripped us off!!
The hotel immediately charged us $350, granted it should have been less based on the prior quote we were given. Shame on this company for ripping ppl off, especially during the holidays!!!
May you never have to deal with this company in any important situations!! They will take advantage of you without remorse!!! (c b - a year ago)
1 Stars - THE LIGHTS ON THE BUILDING ARE TOO BRIGHT AT NIGHT. (BradyS82 - a month ago)
3.7 Stars (3 Revs) 690 11th St NW, Atlanta, GA 30318
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - They say they don`t do residential anymore. Referred me to Blue Moose. I spoke to a VP in Evansville, IN about it. He said he would check and call me back. He gad not heard that. Never heard back from him. (Kim Blair - 2 years ago)
5 Stars - Terrific company! The technicians are professional, responsive and extremely knowledgeable. Hands down the best elevator company. (Jackie Herrera - 2 years ago)
5 Stars - Very pretty and nice everyone very pleasant (Julio Perez - 3 years ago)
2.1 Stars (29 Revs)6600 Highlands Pkwy SE, Smyrna, GA 30082
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - The company is impacting my client base. Literally four hours of their service team working on the Elevators it shuts down. This is happening frequently.. I have been in my Industry 30 years and never experience this. If upper Management valued their product and services they would be here. Where is the concern for the safety of people. The only solution is to place their elevators on the side of the road and state this belongs to Schindler. (Faith Baker - 3 months ago)
1 Stars - One star is far too generous for this company. It is IMPOSSIBLE to get in touch with your account rep or anyone who can help. My elevator was placed out of service on 1/22 due to a phone issue. I was told by the tech that they were going to overnight the parts and install the next day. It is now 1/25, several phone calls and getting bounced around later with no update or resolution. Anyone you try to call has a full mailbox or simply doesn`t answer. I would highly suggest choosing another company because Schindler is absolutely infuriating to work with. (Emily Nouzies - 2 months ago)
1 Stars - This company hired me through a staffing agency to start today. I went to work with the flu because I knew I would get fired. I stated I took medication to control the symptoms of the flu. They hired and also fired me today. Stated I looked "sleepy". I do not recommend this company. It lacks core values. Just see the feedback here in Google.Core values define not only who the company is, but the people within it. So far they are a team of hypocriticals that do not value the efforts of employees to show up at work. They hired a group of 20-25 people that perhaps declined other job offers to be there. Eliminated 10 people with no mercy fired them on the same day. Thumbs down. I will report this incident to U.S. Department of Labor. (Ingrid Valdes - a month ago)
1 Stars - Aweful elevator. Aweful service. My company installed two new elevators which started operating in 2021. Since then the elevators get stucked at different times. They take forever to come to service. The technicians say that they don`t find any problem but the elevators get stucked frequently. Since we are in a service industry, we had to compensate our customers everytime they gets stuckucked in the elevators but schindler never acknowledge that. They are super efficient when the question of charging the clients comes. They don`t delay in sending invoices for payments. Their managers don`t even response even after calling mutiple times. I`ll never recommend ever this company, specially in Georgia, USA. (Razib Eftekhar - 4 months ago)
1 Stars - This is a horrible elevator company. I live in an apartment complex in Decatur, GA., and our elevator is down more than it is working. It has been down for 11 days now and I know they have been contacted as I was in the office when they were called 8 day ago and still nobody has been out to get it back up and running. This is nothing new, it breaks down at least twice a month and on average is down for 10 days or more then when it starts working were lucky if it works for 2 weeks. This is absolutely ridiculous and this company should be ashamed of themselves. (Steven Turner - 5 months ago)
(Not Rated) 1795 Peachtree Rd, Atlanta, GA 30309
Currently there are no reviews for this business
(Not Rated) 3343 Peachtree Rd NE STE 145-988, Atlanta, GA 30326
Monday: 7:30AM - 4:30PM
Tuesday: 7:30AM - 4:30PM
Wednesday: 7:30AM - 4:30PM
Thursday: 7:30AM - 4:30PM
Friday: 7:30AM - 4:30PM
Saturday: Closed
Sunday: Closed
Currently there are no reviews for this business
(Not Rated) Atlanta, GA 30342
Currently there are no reviews for this business
5 Stars (4 Revs) 5835 Peachtree Corners E # D, Norcross, GA 30092
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
5 Stars - World class elevator service provider. Highly recommend (Ryan Gressett - a year ago)
5 Stars - (Robby Wade - 3 years ago)
5 Stars - (Rob Steber - 4 years ago)
5 Stars - (Brett Schrafft - 3 years ago)
4.6 Stars (12 Revs) 230 Andrew Dr, Stockbridge, GA 30281
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - Our elevator was down for over two weeks absolutely ridiculous that they don’t have back up parts senior citizens couldn’t get up and down the stairs. We had to call 911 to get one lady just so she could get to the doctors for her dialysis poor poor poor customer service (Susan Tihlarik - a year ago)
5 Stars - They are always kind, Service is wonderful. (Harps Enterprise Company LLC - 3 years ago)
5 Stars - Premier Elevator always keep my Elevator going up. (Harps Laundry Services - 3 years ago)
5 Stars - Awsome as usual (Terry Scarber - 4 years ago)
5 Stars - (Bryan Delk - 4 years ago)
(Not Rated) 2344 Perimeter Park Dr, Atlanta, GA 30341
Currently there are no reviews for this business
(Not Rated) 1151 Hammond Dr Suite 240, Sandy Springs, GA 30328
Monday: 7:30AM - 4:30PM
Tuesday: 7:30AM - 4:30PM
Wednesday: 7:30AM - 4:30PM
Thursday: 7:30AM - 4:30PM
Friday: 7:30AM - 4:30PM
Saturday: Closed
Sunday: Closed
Currently there are no reviews for this business
4.7 Stars (20 Revs) 4177 Suwanee Dam Rd NW, Suwanee, GA 30024
Monday: 8:00AM - 5:00PM
Tuesday: 8:00AM - 5:00PM
Wednesday: 8:00AM - 5:00PM
Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 5:00PM
Saturday: Closed
Sunday: Closed
1 Stars - The company lately provided a very bad service. When you are in emergency situation, they didn’t even care to respond quick enough. The technician came to perform an annual inspection and 4 days later I found the magnetic tapes were located at wrong positions causing the elevator malfunctioned and I got trapped . I called and a lady named Daniele said they would come….tomorrow! I emphasized I’m trapped in the elevator! She totally ignored my situation. I asked them to change the folding flapper. The technician installed it wrongly…. Lots of troubles lately with this company. (HAI NGUYEN - 2 months ago)
5 Stars - Four projects with various configurations, and all were successful in every aspect. Thank you. (Jeff C - a month ago)
5 Stars - They installed a Stannah lift in my home, so I can get to the upstairs after 10 years of no access. The whole process was smooth, with 1 day installation that left no mess or unfinished business. The installers thoroughly explained how to use the lift so I had no problems later. I love my new lift, and highly recommend American Elevator Co. (Vera Forkner - 4 years ago)
5 Stars - I `ve filed a complaint with the Better Business Bureau against American Elevator Company located at 4177 Suwanee Dam Road, Suwanee, GA 30024 and want to make the public aware of this company. After speaking to several companies about purchasing a stairlift for my mother in 2021, I decided to purchase a brand new stairlift in the amount of $3,800.00 from American Elevator Company. I made the decision to purchase a new stairlift versus a refurbished stairlift in large part due to the promise from the salesperson that the company would buy back the stairlift from me if I had no need for it in the future. Sadly, after having the stairlift for only 12 months, my mother passed away. Not having a use for the stairlift any longer, I called my original salesperson and was told that they would purchase the stairlift for 10% of the purchase price. If I would have been told up front that their buy back price was only 10% of the original purchase price, I would have opted for the refurbished stairlift. Ten percent is such a fraction of the original purchase price it is absurd and insulting to call it a buy back. I am not being unreasonable and filing this complaint expecting 95% of the original price. I would consider 50% to at least be fair, especially since they will service and resell this unit. American Elevator Company is deliberately misleading people to purchase a new item believing that they will be able to make up the difference in cost over the refurbished item in the future. This is an unacceptable and unethical business practice. It is especially grievous as they are taking advantage of families that are trying to care for sick and/or elderly family members. I am requesting a reasonable buy back price of which is 50% or less but won`t accept 10% of the original purchase price, and for American Elevator Company to revise their buy back policy to tell customers up front what percentage of the purchase price they can expect so they can make an informed decision. I spoke with Travis the Manager who told me I should accept the 10% and be happy. What customer Service!
Update:4/24/2022
American Elevator Company Sales Manager, Mr. Kamran Shaikh, assisted me in selling my stair lift. He went out of his way to connect me with someone who was in need of a stairlift for a family member coming from Ukraine. I know it was a blessing to be able to provide this at a low but reasonable cost to someone in need. I`ve been in a leadership role in Corporate America for over 20 years and can see that Kamran should not only be recognized by leadership but should be in upper management. After speaking with leadership at the Company, I know he has the ability to take the Company to the next level. His customer service experience coupled with his communication and attention to details makes him a valuable staff member that would excel in any company. I`m pleased with the outcome and can`t thank Mr. Shaikh enough.
Update: 5/3/2022 I have increased the Star rating Only because of the service provided by Mr. Shaika and not management. (Mike Jackson - a year ago)
5 Stars - We love our new Stannah Stairlift that we had installed for my 83-year-old mother, and many thanks to the folks at American Elevator of Atlanta for making it happen. Kamran (Sales) was very knowledgeable about the product and very easy to work with. Our installer was also very knowledgeable and was very expedient in getting the lift installed. Would recommend that anyone considering a stairlift contact the good folks at AE of Atlanta. You won’t regret it (but you might if you go with someone else)!! (Robyn Hootselle - 3 years ago)
(Not Rated) 2524 Lithonia Industrial Blvd C, Lithonia, GA 30058
Currently there are no reviews for this business
(Not Rated) 173 Boulevard SE, Atlanta, GA 30312
Currently there are no reviews for this business
If you need additional assistance finding an Elevator Servicing company, Call Us: (718) 552-5010